Fraud Hotline Specialist

San Antonio, TX

Job description
Chase, a leading provider of diverse financial services worldwide, is actively Fraud Hotline Specialists to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.

The Fraud Hotline team an inbound phone operation that services customers and employees on fraudulent alerts/activities by performing reasonable investigations.

As a Fraud Hotline Specialist you will ensure our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the bank and our customers.
Education requirements
• High school diploma or GED required.
Experience requirements
• At least 1 year of phone or face-to-face customer interaction or customer support experience is strongly preferred.
Qualifications
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment is strongly preferred.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Must be very comfortable communicating with customers in a metrics-driven environment.
• Must be able to navigate multiple technologies while staying engaged with our customers.
• Must demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Must possess strong customer focus with the ability to have detailed conversations with our customers.
Responsibilities
• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make appropriate decisions on behalf of our customers quickly and effectively.
• Effectively prioritize work to ensure efficiency.
• Abide by all applicable regulatory and department practices and procedures.
Skills
• Ability to work independently and in a team environment.
• Ability to think critically and exercise independent judgement.

Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what’s right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Apply today!

We are an Equal Opportunity Employer.
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