Bilingual Customer Service Specialist

San Antonio, TX

Job description
Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment.

"Our Retail Customer Service group provides exceptional customer service to Chase check and savings account customers. Specialists will take inbound calls from customers, including balance inquiries, funds transfers, stop payments, fee inquiries, and claims. Specialists will be well versed in these products and services to answer customers’ questions, help customers with problems, manage complaints, and drive customer satisfaction and likelihood to recommend Chase to others.

This is a role that will require Bilingual in both Spanish and English. You will need to pass a bilingual assessment as part of the screening process."

We offer:
• A variety of healthcare insurance plans, ranging from medical, dental and vision
• Life and accident insurance
• Disability insurance
• Paid vacation, sick, personal, and bank holidays
• Before-tax spending accounts
• Group legal services
• Free checking with direct deposit
• Discounts on auto and mortgage loans
• Tuition assistance with Ashford University
• 401(k) savings plan, retirement plan, and employee stock purchase options.
• Employee programs such as maternity and paternity leave; back-up child care services; flexible work options; matching gifts; discounts on banking services; electronics; arts and entertainment; fitness programs; travel; and more.
Education requirements
• High school diploma or equivalent.
Experience requirements
• Minimum of 1 year of customer interaction or customer support experience strongly preferred, either by phone or face to face.
· High School diploma/GED required
· Fluency in Spanish and English required
· Must be willing to work in an environment that requires 100% phone-based customer interaction
· Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
· Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged our customers
Demonstrate resiliency, and extreme adaptability in a fast paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
• Effective verbal and written communication with both external and internal customers.
• Ability to exercise independent judgment.
• Accuracy and attention to detail.
Work hours
• Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends.

Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what’s right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Apply today!

We are an Equal Opportunity Employer.
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